Vérité, Inc

After Hours Support

Emergency Contact Procedures

These procedures are to be followed in case of an emergency where immediate attention is required. During business hours (Monday through Friday 8:30 am to 5:30 pm MST), please contact our support coordinator or a member of the technology team at 801.553.1101 before following these steps.

  1. Contact Vérité using the accompanying form.
  2. Vérité will contact the requestor within 15 minutes acknowledging receipt of email.
  3. Vérité will continue to contact requestor to find and understand the issue. Once the issue is found, customer will receive an ETA on fix.
  4. Vérité will continue with feedback to customer every ½ hour, either by email or by phone until issue is resolved.

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